Privacy Policy

At Trips Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at tripscasino-nz.com and our services. It applies to all visitors and registered players from New Zealand. By using our site, you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly to us, as well as data automatically generated when you interact with our platform. This includes:

• Registration data: your name, date of birth, email address, residential address, phone number, and username.
• Identity verification documents: copies of your government-issued ID, proof of address, and payment method confirmations as part of our Know Your Customer (KYC) process.
• Financial information: deposit and withdrawal records, transaction history, and details of payment methods used (such as credit/debit card numbers, e-wallet accounts, or cryptocurrency wallet addresses).
• Technical data: your IP address, browser type and version, device type, operating system, and browsing behaviour on our site.
• Cookies and similar technologies: we use cookies and tracking pixels to improve site functionality, remember your preferences, and analyse usage. For more details, see our Cookie Policy section below.

We do not collect sensitive personal data such as race, religion, or health information unless required by law or with your explicit consent.

How We Use Your Information

Your personal data is used for the following purposes:

• To create and manage your account, process deposits and withdrawals, and verify your identity in compliance with anti-money laundering (AML) and KYC regulations.
• To ensure you meet the legal minimum age requirement of 18 years old for gambling in New Zealand.
• To provide customer support and respond to your inquiries.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To comply with legal obligations, including reporting to regulatory authorities as required.
• To improve our services, personalise your experience, and develop new features.
• To send you service-related communications (e.g., transaction confirmations, security alerts).
• To send you promotional offers and marketing materials only if you have given your consent. You may opt out at any time.

Cookies Policy

Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device when you visit a website. We use the following types:

• Essential cookies: required for the site to function correctly, such as for login sessions and security.
• Analytics cookies: help us understand how visitors use our site, so we can improve performance and content.
• Preference cookies: remember your settings and choices (e.g., language, region).
• Marketing cookies: used to deliver relevant advertisements and measure campaign effectiveness (with your consent).

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality. We also use third-party analytics providers, such as Google Analytics, who may place their own cookies. These providers are contractually bound to protect your data.

How We Share Your Information

We do not sell your personal data to third parties. We may share your information with:

• Payment processors and financial institutions: to facilitate deposits and withdrawals.
• Identity verification and fraud prevention services: to comply with KYC and AML obligations.
• Regulatory and law enforcement authorities: when required by applicable law or to protect our legal rights.
• Service providers: such as hosting, analytics, and customer support vendors, who are bound by confidentiality agreements.
• Our parent company and affiliates: Dama N.V., based in Curaçao, and its subsidiaries, for operational and administrative purposes.

Where third parties process your data, we ensure they implement adequate security measures.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. After account closure, we may retain certain information for legal and regulatory purposes, such as anti-money laundering record-keeping, for a period of up to five years (or longer if required by law). Once retention obligations are met, your data will be securely deleted or anonymised.

Your Rights

As a user from New Zealand, you have the following rights regarding your personal data:

• Right to access: request a copy of the personal data we hold about you.
• Right to rectification: ask us to correct any inaccurate or incomplete information.
• Right to erasure: request deletion of your data, subject to legal retention requirements.
• Right to restrict processing: ask us to limit how we use your data in certain circumstances.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact our support team via live chat or email. We will respond within a reasonable timeframe, generally within 30 days.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes:

• SSL encryption for all data transmitted between your browser and our servers.
• Firewalls and intrusion detection systems.
• Regular security audits and penetration testing.
• Strict access controls, ensuring only authorised personnel can access personal data.
• RNG certification for all games from reputable providers.

While we strive to protect your data, no method of transmission or storage is completely secure. We encourage you to take precautions, such as using strong passwords and not sharing your login details.

International Data Transfers

Your personal data may be transferred to and processed in countries outside New Zealand, including Curaçao and other jurisdictions where our service providers operate. We ensure that any such transfers are governed by appropriate safeguards, such as standard contractual clauses, to maintain a level of protection equivalent to that in New Zealand.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and, where appropriate, by email. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our support team:

• Live chat: available 24/7 on our website.
• Email: you can reach us via the contact form on our site.

We are committed to resolving any issues promptly. If you are not satisfied with our response, you may also contact the New Zealand Office of the Privacy Commissioner.

Responsible Gaming and Age Verification

We are committed to promoting responsible gambling. As part of this commitment, we verify the age and identity of all players to ensure that no one under the age of 18 can access our services. We also provide tools such as deposit limits, session limits, self-exclusion, and cooling-off periods. For more information, please see our Responsible Gaming page.

Third-Party Links

Our website may contain links to third-party sites for your convenience. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

Governing Law

This Privacy Policy is governed by the laws of Curaçao, where our operator Dama N.V. is registered. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Curaçao.

Summary of Data Collected and Purposes

This Privacy Policy was last reviewed and is effective as of the date of publication. We encourage you to check back regularly for any updates.