Responsible Gaming
At Trips Casino, we are committed to fostering a safe and responsible gambling environment for all our players. This page outlines the tools, controls, and resources we provide to help you manage your play and stay in control. Gambling should always be an enjoyable form of entertainment, not a way to make money or escape problems. We encourage you to read this information carefully and use the safeguards available to you.
Our Commitment to Player Protection
We recognise that while most players enjoy gambling responsibly, for some it can become a problem. That is why we have implemented a range of player protection measures, all available directly through your account settings. These tools are designed to help you set limits, take breaks, or permanently exclude yourself if needed. All tools are free to use and confidential.
Setting Deposit Limits
One of the most effective ways to keep your gambling under control is to set a deposit limit. You can choose a daily, weekly, or monthly maximum amount that you are allowed to deposit into your account. Once the limit is reached, no further deposits can be made until the period resets. Limits can be reduced at any time and take effect immediately. Any request to increase a limit will take effect after a cooling-off period of at least 24 hours.
| Limit Type | Description | Change Direction | Effective Time |
|---|---|---|---|
| Daily | Maximum deposit per day | Reduce: immediate / Increase: 24-hour delay | Instant on reduce; 24 hours on increase |
| Weekly | Maximum deposit per week | Reduce: immediate / Increase: 24-hour delay | Instant on reduce; 24 hours on increase |
| Monthly | Maximum deposit per month | Reduce: immediate / Increase: 24-hour delay | Instant on reduce; 24 hours on increase |
Session and Loss Limits
In addition to deposit limits, you can set a session time limit that will log you out of your account after a specified period of continuous play. Loss limits allow you to cap the amount you can lose over a set timeframe. These controls complement each other and can be used together for stronger protection. To set or adjust any limit, visit the responsible gaming section in your account settings.
Self-Exclusion and Cooling-Off
If you feel you need a break from gambling, we offer both cooling-off and self-exclusion options. A cooling-off period is a temporary suspension of your account for a chosen duration, typically between 24 hours and 30 days. During this time you cannot log in, deposit, or play. Self-exclusion is a longer-term measure where you can block your account from 6 months up to a permanent ban. After self-exclusion, we will close your account, remove you from all marketing communications, and do everything we can to prevent re-registration. Please note that self-exclusion decisions are final and cannot be reversed before the end of the selected period.
Reality Checks
To help you stay aware of the time you spend playing, we offer a reality check feature. This sends a pop-up notification at regular intervals you choose, reminding you how long you have been playing and how much you have spent. You can then decide to continue or take a break. Reality checks are an unobtrusive tool to encourage mindful play.
Age Verification and Underage Gambling
Trips Casino strictly enforces the legal minimum age of 18 years for all players, as required in New Zealand. We carry out identity verification checks during the account registration process and may request additional documentation at any time. Anyone found to be underage will have their account closed immediately and any winnings forfeited. Parents and guardians are encouraged to use filtering software to block access to gambling websites. We support the New Zealand Ministry of Health’s strategy to prevent gambling harm among young people.
Recognising Problem Gambling
It can be hard to recognise when gambling is becoming a problem. Common warning signs include spending more money or time than you can afford, chasing losses, lying to family or friends about your gambling, feeling irritable when not gambling, or using gambling as a way to escape stress or worry. If you recognise any of these signs in yourself, we strongly encourage you to take a break and seek help from one of the support organisations listed below.
Support Organisations
If you need help or advice, several independent organisations provide free and confidential support to people affected by gambling in New Zealand. We partner with Gamblers Anonymous, GamCare, and Gambling Therapy to ensure you have access to professional help. For local support, Safer Gambling Aotearoa offers resources and guidance, and the Gambling Helpline can be reached at 0800 654 655. The Problem Gambling Foundation of New Zealand also operates a 24-hour support line at 0800 664 262. These services are staffed by trained counsellors who understand gambling-related harm and can help you regain control.
Account Security and Fairness
We take the security of your personal information and the fairness of our games seriously. Trips Casino uses SSL encryption to protect your data and all our games are RNG-certified by reputable providers to ensure random outcomes. We enforce strict anti-fraud policies and mandatory KYC verification before any withdrawals can be processed. If you have concerns about your account security or believe your account may be compromised, please contact our 24/7 support team via live chat or email immediately.
Prohibited Activities and Fair Play
To protect all players and the integrity of our platform, we prohibit certain activities. These include using automated software or bots, collusion, exploiting software bugs, and attempting to manipulate any game outcome. We also do not allow the use of our services by persons located in restricted regions or by anyone under the legal age. Any violation of these rules may result in account suspension and forfeiture of funds.
Contact Support
If you have questions about any of the responsible gaming tools or need assistance setting them up, our support team is available 24 hours a day, 7 days a week. You can reach them via live chat on the website or by sending an email. Our team is trained to handle sensitive inquiries and will provide prompt, confidential help.
Remember: Stay in Control
Gambling should be fun, and you should always be in control. Before you play, set your limits, know your budget, and never gamble more than you can afford to lose. If the fun stops, stop playing. Regular use of the tools described on this page can help you maintain a healthy relationship with gambling. If you ever need a break or want to stop permanently, we are here to support you every step of the way. For more information about our practices and policies, you can review our privacy policy and terms and conditions.