Terms & Conditions
Welcome to Trips Casino. This page sets out the terms and conditions that govern your use of the website located at tripscasino-nz.com and all services offered by Trips Casino (the “Casino”). By registering an account or accessing the site, you agree to be bound by these terms. Please read them carefully before using the Casino.
Acceptance of Terms
By creating an account or using the Casino, you confirm that you have read, understood, and accept these Terms & Conditions. If you do not agree with any part of these terms, you must not use the Casino. These terms may be updated from time to time, and it is your responsibility to review them periodically.
Eligibility and Age Restriction
You must be at least 18 years old (or the legal age of majority in your jurisdiction, whichever is higher) to open an account and play at Trips Casino. It is illegal for anyone under 18 to gamble on this site. The Casino reserves the right to verify your age at any time, and accounts found to be held by minors will be closed immediately with any winnings forfeited. Gambling is intended for adults only, and we encourage responsible play.
Account Registration
To use the Casino, you must register a personal account. You agree to provide accurate, current, and complete information during registration and to keep this information up to date. Each person may hold only one account. Multiple accounts are prohibited and may result in account closure and forfeiture of any funds or winnings. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
Deposits and Withdrawals
Deposits and withdrawals at Trips Casino are processed in New Zealand dollars (NZD) and other supported currencies. The minimum deposit is NZ$20, and the minimum withdrawal is NZ$20 (or NZ$100 for wire transfer). Withdrawals are subject to a turnover requirement of 3x the deposit amount before the first withdrawal can be processed. The Casino does not charge any fees for deposits or withdrawals, but third-party payment providers may apply their own charges.
| Payment Method | Deposit Time | Withdrawal Time | Min Deposit | Min Withdrawal |
|---|---|---|---|---|
| Visa / Mastercard | Instant | 1-3 business days | NZ$20 | NZ$20 |
| Skrill | Instant | 0-24 hours | NZ$20 | NZ$20 |
| Neteller | Instant | 0-24 hours | NZ$20 | NZ$20 |
| MiFinity | Instant | 0-24 hours | NZ$20 | NZ$20 |
| Bitcoin (BTC) | Instant after confirmations | 0-24 hours | NZ$20 | NZ$20 |
| Ethereum (ETH) | Instant after confirmations | 0-24 hours | NZ$20 | NZ$20 |
| Litecoin (LTC) | Instant after confirmations | 0-24 hours | NZ$20 | NZ$20 |
| Tether (USDT) | Instant after confirmations | 0-24 hours | NZ$20 | NZ$20 |
| Wire Transfer | N/A | 5-7 business days | N/A | NZ$100 |
Maximum withdrawal limits apply: up to NZ$11,000 per week and NZ$22,000 per month. Winnings exceeding NZ$22,000 are paid in monthly instalments. All withdrawals require successful completion of Know Your Customer (KYC) verification, including submission of identification, proof of address, and confirmation of the payment method used.
Bonus Terms and Conditions
Bonuses at Trips Casino are subject to specific terms. The following rules apply to all bonuses unless otherwise stated. These are conditions, not promotional offers.
Welcome Package
The welcome package consists of three deposit bonuses. Each stage requires a minimum deposit of NZ$20 and a bonus code. The codes are: T1 for the first deposit, T2 for the second, and T3 for the third. The structure is as follows:
- First deposit: 110% match bonus up to NZ$700 plus 75 free spins.
- Second deposit: 90% match bonus up to NZ$600 plus 75 free spins.
- Third deposit: 100% match bonus up to NZ$600 plus 75 free spins.
Free spins are credited over three days per stage and are valid on selected pokies. The wagering requirement for each bonus is 30 times the sum of the deposit plus the bonus amount (30x D+B). While a bonus is active, the maximum bet allowed is NZ$1.50 per spin or round. Each stage must be completed within 5 days of activation. Games from Pragmatic Play contribute 50% towards the wagering requirement. Some e-wallet methods may not qualify for the bonus; please check the full terms on the promotions page.
Other Bonuses
Trips Casino may offer weekly reload bonuses, free spins promotions, tournaments, and network jackpots from time to time. These are governed by the specific terms published on the promotions page. The VIP program rewards players with points for real-money wagering, leading to higher tiers with exclusive prizes and increased withdrawal limits.
Game Rules and Fair Play
All games on Trips Casino use a certified Random Number Generator (RNG) to ensure fair and unpredictable outcomes. The rules of each game are displayed within the game interface. It is your responsibility to understand the rules before playing. The Casino reserves the right to void any bets placed in error or that violate game rules.
Responsible Gambling
Trips Casino is committed to promoting responsible gambling. We provide tools to help you stay in control, including deposit limits, session time limits, self-exclusion, and cooling-off periods. You can set these through your account settings or by contacting our support team. If you feel your gambling is becoming a problem, we encourage you to seek help from organisations such as Gamblers Anonymous, GamCare, or Gambling Therapy. In New Zealand, support is available from Safer Gambling Aotearoa or the Problem Gambling Foundation of New Zealand on 0800 664 262. The legal minimum age for gambling is 18, and we enforce this through KYC verification.
Prohibited Activities
You may not use the Casino for any illegal or fraudulent purpose. Prohibited activities include but are not limited to: collusion, use of software bots or automated systems, money laundering, and exploiting errors or loopholes in games or promotions. Any such activity may result in account suspension and forfeiture of funds.
Restricted Regions
Players from certain jurisdictions may not be able to access Trips Casino. It is your responsibility to ensure that gambling is legal in your country of residence. The Casino may restrict access from specific regions at its discretion.
Privacy and Data Protection
Your personal data is handled in accordance with our Privacy Policy. We use industry-standard SSL encryption to protect your information. Data is collected for account management, transaction processing, and compliance with legal obligations. We do not share your data with third parties except as necessary for the operation of the Casino or as required by law.
Account Suspension and Closure
Trips Casino reserves the right to suspend or close your account at any time for breach of these terms, suspicious activity, or at our discretion. If your account is closed due to a breach, any remaining balance may be forfeited. You may also request account closure by contacting support.
Limitation of Liability
To the maximum extent permitted by law, Trips Casino and its operators shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Casino. This includes, but is not limited to, loss of funds, data, or profits. The Casino does not guarantee uninterrupted or error-free service.
Complaints and Dispute Resolution
If you have a complaint or dispute, please contact our customer support team via live chat or email. We aim to resolve all issues promptly. If a resolution cannot be reached, the matter may be referred to an independent mediator. The governing law for these terms is the law of Curaçao, where the operator Dama N.V. is registered.
Contact Information
For questions or assistance, you can reach our support team 24/7 via live chat or email. We do not offer telephone support. All correspondence will be handled promptly and professionally.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Curaçao. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Curaçao.